99pak Privacy Policy

1. Who We Are

99pak operates the online gaming and sports betting platform accessible at 99pak.vip. References to "99pak," "we," "us" or "our" in this Privacy Policy refer to the operator of the 99pak platform.

99pak is the data controller in respect of personal data collected from users of the platform. As data controller, 99pak determines the purposes and means of processing your personal data and is responsible for ensuring that processing is carried out lawfully, fairly and transparently.

For all data-related enquiries, including requests to access, correct or delete your personal data, please contact 99pak support via live chat on site or by email at [email protected].

2. Data We Collect

2.1 Registration Data

When you create a 99pak account, we collect the information you provide during registration. This typically includes:

• Full legal name
• Date of birth (to verify the 18+ age requirement)
• Pakistani mobile number (used as your primary account identifier and for SMS verification)
• Username and password (password is stored in hashed form — we do not store plaintext passwords)
• Preferred language and communication preferences

2.2 Identity Verification (KYC) Data

Prior to processing your first withdrawal, 99pak requires identity verification in compliance with anti-money laundering (AML) standards. KYC data collected includes:

• CNIC (Computerised National Identity Card) number and a scan or photograph of the CNIC document
• Proof of address where required
• Selfie photograph where required for document verification matching

2.3 Financial Transaction Data

We collect information relating to deposits and withdrawals made through 99pak, including:

• JazzCash or Easypaisa mobile wallet number or HBL/UBL/Meezan Bank/Bank Alfalah account details used for transactions
• Deposit and withdrawal amounts, timestamps and transaction reference numbers
• Payment method type and transaction status

2.4 Usage and Behavioural Data

When you use the 99pak platform, we automatically collect technical and behavioural data including:

• IP address, device type, operating system and browser type
• Pages visited, features accessed and time spent on different sections of the platform
• Bet history, game history, session duration and gaming patterns
• Login timestamps and geographic location data derived from IP address

2.5 Communications Data

Any correspondence you send to 99pak — through live chat, email, or any other channel — is retained as part of your account record. This includes support requests, complaint correspondence and feedback.

3. How We Use Your Data

99pak uses the personal data we collect for the following purposes:

• Account Management: Creating and maintaining your 99pak Account, processing your login, managing your wallet balance and communicating account-related information.
• Identity Verification: Verifying that you meet the 18+ age requirement and confirming your identity for KYC compliance before processing withdrawals.
• Payment Processing: Processing deposits from and withdrawals to JazzCash, Easypaisa, HBL, UBL, Meezan Bank and Bank Alfalah.
• Security & Fraud Prevention: Detecting and preventing fraudulent activity, unauthorised account access, money laundering, bonus abuse and other prohibited conduct.
• Regulatory Compliance: Meeting obligations under anti-money laundering regulations and maintaining records required for compliance purposes.
• Customer Support: Responding to your support requests, resolving disputes and maintaining records of communications.
• Platform Improvement: Analysing usage patterns and technical performance data to improve the 99pak platform experience.
• Responsible Gaming: Monitoring gaming behaviour to identify patterns that may indicate problem gambling and proactively offering responsible gaming tools where appropriate.
• Marketing Communications: Sending promotional offers and bonus notifications to users who have opted in to marketing communications. You may opt out at any time via your Account settings or by contacting support.

4. Legal Basis for Processing

99pak processes your personal data on one or more of the following legal bases:

• Contractual Necessity: Processing your registration data, wallet transactions and account management data is necessary for the performance of the contract between you and 99pak (i.e., the Terms & Conditions).
• Legal Obligation: KYC identity verification and AML record-keeping are required by applicable regulatory obligations.
• Legitimate Interests: Fraud detection, security monitoring, platform improvement and responsible gaming monitoring are carried out on the basis of 99pak's legitimate interests in operating a safe and compliant platform.
• Consent: Marketing communications are sent on the basis of your consent, which you may withdraw at any time.

5. Sharing Your Data

99pak does not sell your personal data to third parties. We share personal data only in the following limited circumstances:

• Payment Processors: Your payment details are shared with JazzCash, Easypaisa, HBL, UBL, Meezan Bank, Bank Alfalah and any intermediary payment processing provider strictly to process your financial transactions.
• KYC Verification Providers: CNIC and identity documents may be shared with certified third-party KYC verification services operating under confidentiality agreements.
• Game Software Providers: Aggregated and pseudonymised gaming activity data may be shared with licensed game providers for technical and compliance purposes.
• Fraud Prevention Services: IP addresses and device fingerprints may be shared with fraud prevention and security intelligence services.
• Law Enforcement: 99pak will disclose personal data to law enforcement, regulatory authorities or courts where required by law or where disclosure is necessary to prevent serious crime or harm.
• Business Transfer: In the event of a merger, acquisition or sale of the 99pak platform, user data may be transferred to the acquiring entity subject to equivalent data protection obligations.

All third-party service providers who process personal data on behalf of 99pak are required to do so only in accordance with 99pak's instructions and under contractual data protection obligations.

6. Cookies & Tracking Technologies

99pak uses cookies and similar tracking technologies to operate the platform, maintain your login session, remember your preferences and analyse usage patterns. The categories of cookies used include:

• Essential Cookies: Required for the platform to function — session management, login state and security tokens. These cannot be disabled without breaking core functionality.
• Functional Cookies: Remember your preferences such as language settings and recently played games.
• Analytics Cookies: Collect anonymised data about how users interact with the 99pak platform, used to improve performance and user experience.
• Marketing Cookies: Used to deliver relevant promotional content to opted-in users.

You can manage cookie preferences through your browser settings. Disabling essential cookies will impair platform functionality including the 99pak login process.

7. Data Retention

99pak retains personal data for as long as your Account is active and for a further period following account closure as required by applicable law and regulatory obligations. Specific retention periods include:

• Account registration data: retained for the duration of account activity plus a minimum of 5 years post-closure for AML compliance.
• KYC identity documents: retained for a minimum of 5 years following identity verification, as required by AML regulations.
• Financial transaction records: retained for a minimum of 5 years from the date of transaction.
• Support communications: retained for 3 years from the date of last interaction unless a longer retention period is required for dispute resolution.
• Usage and technical data: retained in aggregated, anonymised form for platform improvement purposes with no fixed expiry; individual-level data retained for up to 2 years.

Following the applicable retention period, data is securely deleted or anonymised.

8. Your Rights

Subject to applicable law, you have the following rights in respect of your personal data held by 99pak:

• Right of Access: Request a copy of the personal data 99pak holds about you.
• Right to Rectification: Request correction of inaccurate or incomplete personal data.
• Right to Erasure: Request deletion of your personal data where there is no legitimate reason for 99pak to continue processing it. Note that this right may be limited by our legal retention obligations for AML compliance.
• Right to Restrict Processing: Request that 99pak restricts processing of your data in certain circumstances, for example while the accuracy of data is disputed.
• Right to Data Portability: Request that personal data you have provided to 99pak be returned to you in a structured, machine-readable format.
• Right to Object: Object to processing carried out on the basis of legitimate interests or for direct marketing purposes.
• Right to Withdraw Consent: Where processing is based on your consent (e.g., marketing communications), you may withdraw that consent at any time via your Account settings.

To exercise any of these rights, contact 99pak support via live chat or at [email protected]. 99pak will respond to verifiable requests within a reasonable timeframe.

9. Data Security

99pak implements appropriate technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration or destruction. These measures include:

• 256-bit SSL encryption for all data transmitted between your device and the 99pak platform — the same encryption standard used by major Pakistani banks for internet banking.
• Hashed and salted storage of passwords — 99pak never stores plaintext passwords.
• Access controls limiting internal access to personal data to authorised personnel with a legitimate operational need.
• SMS-based device verification for logins from unrecognised devices or IP addresses.
• Regular security assessments and penetration testing of the 99pak infrastructure.

No data transmission over the internet or electronic storage system is 100% secure. While 99pak takes all reasonable precautions, we cannot guarantee absolute security. In the event of a data breach that poses a risk to your rights, 99pak will notify affected users as required by applicable law.

10. Children & Minors

99pak's services are strictly for adults aged 18 and above. 99pak does not knowingly collect personal data from individuals under 18 years of age. If we become aware that a user is under 18, their Account will be immediately closed, all data will be flagged for deletion in accordance with our retention policy, and any deposited funds will be returned where possible.

If you believe a minor is accessing 99pak, please contact support immediately at [email protected]. For information on protecting minors from online gaming, tools such as parental control software are recommended.

11. Third-Party Links

The 99pak platform may contain links to third-party websites or services — for example, links to payment provider pages during deposit or withdrawal flows. 99pak is not responsible for the privacy practices of third-party websites. We encourage you to review the privacy policies of any third-party services you access in connection with 99pak.

12. Policy Updates

99pak reserves the right to update this Privacy Policy at any time. Material changes will be communicated to registered users via their registered Pakistani mobile number or displayed prominently on the platform prior to taking effect. The "Effective Date" at the top of this page reflects the date of the most recent revision.

Continued use of 99pak following notification of a Privacy Policy update constitutes acceptance of the revised policy. If you do not agree with a material change, you may close your Account by contacting support.

13. Contact & Complaints

For any questions, concerns or requests relating to this Privacy Policy or your personal data, please contact 99pak:

• Via live chat available 24/7 on the 99pak platform
• By email (plain text — not a clickable link): [email protected]

99pak will acknowledge all privacy-related enquiries within 48 hours and aims to resolve requests within 30 days. If you are not satisfied with our response, you may have the right to lodge a complaint with the relevant data protection authority in your jurisdiction.